The Ethical Case Client Satisfaction

If you ask most attorneys whether their clients are satisfied, the vast majority would, of course, say "yes." If you then ask them "what makes you so sure?" the responses would typically range from "They don’t complain" and "They’re nice to me" to "They pay their bills" or "They continue to do business with us." A closer examination of these reasons, however, reveals that such client behavior hardly indicates satisfaction.
 

This article and the accompanying quiz shed light on some of the ethical pitfalls attorneys may encounter if they fail to keep their clients satisfied.