If you ask most attorneys whether their clients are satisfied, the vast majority would, of course, say "yes." If you then ask them "what makes you so sure?" the responses would typically range from "They don’t complain" and "They’re nice to me" to "They pay their bills" or "They continue to do business with us." A closer examination of these reasons, however, reveals that such client behavior hardly indicates satisfaction.
This article and the accompanying quiz shed light on some of the ethical pitfalls attorneys may encounter if they fail to keep their clients satisfied.
|Client Service - The Ethical Case for Keeping Clients Satisfied (66.9 KB)||Available after Purchase|
Roy Ginsburg is an attorney in Minneapolis, Minnesota with more than 35 years of experience practicing with large and small law firms, as well as serving as in-house counsel.
For the past 15 years, Roy has also been a coach/consultant for individual attorneys and law firms in the areas of business development, practice management, and strategic and succession planning. In addition, he helps solo practitioners and small law firm owners sell their practices when approaching retirement.
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