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On Demand

Retain Your Clients: A Roadmap to Effective, Ethical Client Service

Total Credits: 1 including 1 Ethics

Average Rating:
Credit Type:
Law Practice Management |  Legal Ethics
Roy Ginsburg
Course Levels:
Access for 60 day(s) after purchase.


Many lawyers forget that law is a service profession. Studies show that the most frequent reason for losing clients is poor service. And retaining clients in a volatile economy is crucial to your practice. So how do you make sure you’re providing the best service?


This seminar uses clips from popular films to illustrate real-life client service dilemmas dramatized by fictional Hollywood characters. The film clips also serve as jumping-off points to discuss the best practices how real-life lawyers like you can ethically approach them. The program is designed to provide you with the tools you’ll need to consistently deliver exceptional service, retain and develop more business from current clients, and increase referrals.


You’ll also earn ethics credit while you learn to:


·       Apply best practices that will exceed client expectations

·       Eliminate the most common causes of client dissatisfaction

·       Deal effectively with all types of client complaints

·       Handle angry clients

·       And much more



Roy Ginsburg's Profile

Roy Ginsburg Related Seminars and Products

Roy Ginsburg is an attorney in Minneapolis, Minnesota with more than 35 years of experience practicing with large and small law firms, as well as serving as in-house counsel.

For the past 15 years, Roy has also been a coach/consultant for individual attorneys and law firms in the areas of business development, practice management, and strategic and succession planning. In addition, he helps solo practitioners and small law firm owners sell their practices when approaching retirement.



Overall:      4.6

Total Reviews: 24


William T - Concordia, Kansas

"ease of process"

Shenandoah B - Portland, Oregon

"Communication is key."

Gina A - Columbus, Kansas

"Don't put off bad news. Better to get the bad news delivered and work with the client to deal with it."

Andrew B - London, England

"managing expectations"

Isabella L - Fair Oaks, California

"'Say No and feel bad for 10 mins...' Also & 'LAST' '- Awesome course!"

Franziska M - Albuquerque, New Mexico

"Realizing that many client-attorney issues have many facets."

Emily B - Portland, Maine

"Listen, don't delay, provide updates."

Sally M - Ellsworth, Maine

"Managing expectations."

Ted T - Springfield, Missouri


Matthew S - Portland, Maine

"Continue to ensure responsiveness"