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On Demand

Bad Review? Bad Response? Bad Idea! - Ethically Managing Your Online Reputation

Total Credits: 1 including 1 Ethics

Average Rating:
Credit Type:
Legal Ethics
Jennifer Ellis, Esq. |  Daniel J. Siegel, Esq.
Course Levels:
Access for 60 day(s) after purchase.


Whether you choose to be online or not (and you should be online) your clients will write you reviews. Unfortunately, angry clients are much more likely to write about you than happy clients. This webinar will explore the ethical and practical issues surrounding getting good reviews as well as discuss how you should respond when someone bashes you online. Lawyers have been disciplined for their responses to online reviews. Learn from their mistakes!


This program covers issues addressed in Rule 1.6, as well as numerous related Ethics Opinions from various jurisdictions.



Jennifer Ellis, Esq.'s Profile

Jennifer Ellis, Esq. Related seminars and products

Jennifer Ellis is an ethics and legal malpractice attorney with the Philadelphia personal injury firm of Lowenthal & Abrams. She also manages the firm’s online presence. Jennifer is a frequent author and nationally recognized speaker, on the subjects of legal ethics, social media, law firm technology, law practice management, websites and marketing. Jennifer wrote the book “Wordpress in One Hour for Lawyers and the social Media chapter for the book “Solo and Small Firm Legal Technology Guide” – both published by the ABA’s Law Practice Division.

Daniel J. Siegel, Esq.'s Profile

Daniel J. Siegel, Esq. Related seminars and products

Daniel Siegel wears two hats–he is a practicing attorney in Pennsylvania and also a full-time technology consultant. As an attorney, Dan focuses his practice on trial and appellate court writing; he also handles workers’ compensation matters and serves as a “second chair” for attorneys – working on the matters that keep them up at night. He is also a is a frequent author and nationally recognized speaker, on the subjects of legal ethics, social media, law firm technology, law practice management, and mobile computing for lawyers. Dan wrote, or co-wrote, “How to do more in Less Time,” “The Lawyer’s Guide to LexisNexis CaseMap” and “Checklists for Lawyers,” among other books, all for the ABA Law Practice Division.



Overall:      4.6

Total Reviews: 114


Joseph J - Topeka, Kansas

"how to respond to reviews by clients."

Elizabeth S - Lawrence, Kansas

"I'm a law professor and plan to use this information in my teaching of law students."

Ej H - St, Louis, Missouri

"I looked up my avvo profile already"

Melissa N - Clayton, Missouri

"updating social media presence"

Carlos B - Boca Raton, Florida

"Review responses"

Chris M - Lenexa, Kansas

"Responses to reviews."

Elizabeth L - Saint Louis, Missouri

"Checking to see if I have bad or good reviews"

Taylor R - Kansas City, Missouri

"Need to claim my AVVO profile "

Ron S - Albuquerque, New Mexico

"follow up with clients"

Shawn E - Wichita, Kansas

"Consider first whether it is even necessary or prudent to respond. If so, be very careful. Be polite and generic. Careful to never reveal any client confindentiality."